Refund & Return Policy

Reworked Treasures

At Reworked Treasures, every piece is thoughtfully crafted in limited quantities. Due to our small-scale production and sustainability-driven approach, we kindly ask that you review your order carefully before completing your purchase.

Returns – Within the EU

If your item isn’t right for you, you may return it within 14 days of delivery, in accordance with EU and Swedish consumer law (Distansavtalslagen).

We are a small company and we inspect every return thoroughly.

Return conditions:

  • You must notify us within 14 days of receiving your order
    (Returns sent without prior contact may not be processed)
  • Items must be unused, unworn, and in original condition
  • All original packaging and tags must be intact
  • The return must be shipped within 5 days of return approval
  • This also applies to any promotional gifts or complimentary items received as part of the purchase. If the promotional gift is not returned, we reserve the right to deduct the value of the gift from the total refund amount.

How to Make a Return

  1. Email contact@reworkedtreasures.com with your order number and reason for return
  2. Repack the item securely in its original packaging
  3. Include a note with your order number

We will provide a return shipping label.
The return shipping fee of 278 SEK / €25 is non-refundable and will be deducted from your refund. No additional payment is required.

Important Condition Notice

Returned items must be received in unused, resellable condition.

Items returned:

  • showing signs of wear,
  • altered in any way, or
  • carrying strong odors (e.g. perfume),

may be subject to a value deduction in accordance with Swedish consumer law, as the item can no longer be sold as new.

Value deductions range from 800 SEK / €80 up to 1,800 SEK / €180, depending on the condition of the returned item.

Damage Goods & Delivery Disputes
Customers are required to inspect their order and contact us within 48 hours of the recorded delivery if their package is missing, marked as delivered but not received, arrives damaged, or contains any incorrect items.

All orders are shipped using secure, fully tracked delivery methods and may include delivery notifications, GPS verification, and delivery photos where available. These records are time-sensitive and allow us to investigate any delivery issue directly with the shipping carrier.

If a package is marked as delivered but is claimed as not received, it must be reported within 48 hours of the recorded delivery. By delaying notification, you acknowledge that the opportunity to investigate the delivery with the carrier may be lost.

Claims submitted after 48 hours may no longer be eligible for investigation, replacement, refund, or any other adjustment, as we are no longer able to reasonably verify the circumstances surrounding the delivery.

Refunds – Within the EU

Once your return has been received and approved, your refund will be issued to your original payment method within 14 days.

Please note:

  • No restocking fees apply
  • Original shipping costs and return shipping (278 SEK / €25) are non-refundable
  • The refunded amount will reflect these deductions automatically

Returns & Refunds – Outside the EU

Unfortunately, we are unable to accept returns, exchanges, or refunds for orders shipped outside the European Union.

Due to customs regulations, duties, and handling fees, all non-EU orders are considered final sale.

Faulty or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 12 hours of delivery with:

  • Your order number
  • Clear photos of the issue

We’ll assist you promptly.

Reclamation

Reclamation rights apply only to items that are deemed unusable due to manufacturing defects. This has to be proven from delivery flaw. Normal wear and tear is not covered under this policy. Please note that issues such as stones or pearls falling out, as well as tarnishing of chains or other materials over time, are not considered valid grounds for reclamation.

Shipping & Address Responsibility

If the delivery address details provided are incorrect or incomplete, ReworkedTreasures is not liable for any lost, damaged, or undelivered packages. Any address corrections must be reported to contact@reworkedtreasures.com within 12 hours of placing the order. Failure to do so releases ReworkedTreasures from all responsibility, and no refunds or replacements will be issued.

Questions?

We’re always happy to help.
For questions regarding sizing, fit, or returns, please contact us at
contact@reworkedtreasures.com